Version 2026-10-14-r2 · Revised October 14, 2026
On this page
Cancel through subscription management
- Sign in and open Billing.
- If subscription management is available, select the active subscription and choose its cancellation option.
- Complete the confirmation and check the paid-through or end date.
- Repeat for each separately billed add-on you want to cancel, and keep the confirmation.
If the control is not available, does not work, or you cannot sign in, use the email route below. A link on this page does not itself cancel anything.
Cancel by contacting Support
Email support@sparkmingle.net with the subject “Cancel subscription.” Include your account email and which subscription or add-on you want to cancel. Say “all subscriptions” if that is your request. Do not send a password or full payment-card number.
We may need to verify ownership. Keep your sent request and our confirmation. If renewal is imminent or an unexpected charge occurs while the request is being handled, include the request time and receipt reference so Support can review it.
What cancellation changes
Cancellation stops future renewals for the subscription canceled; access normally continues through the current paid period. It is separate from a refund request or account deletion. Existing message expiration dates are not restarted or shortened merely because a retention subscription is canceled. New messages follow normal retention after the add-on ends.
For refund questions, see Billing and Refunds. For account deletion and personal information requests, see Privacy Policy.