Version 2026-10-14-r2 · Revised October 14, 2026
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Before you purchase
Creating a Free Trial account does not authorize payment. Standard membership prices and included benefits are described on our public Pricing page. Any optional add-on price and included benefits are described separately before you purchase that add-on. Before you provide billing information, we clearly display the price, currency, applicable taxes, any introductory period, whether the purchase is one-time or recurring, and the amount and frequency of any renewal charges.
The offer you accept and your purchase confirmation identify the terms for your purchase. A different price advertised later does not by itself change an existing subscription. Any change to your renewal price will be communicated before it takes effect, with an opportunity to cancel.
Only purchase features currently offered as available. Approved profile videos are included for eligible paid memberships; live video dates and related contact exchange are not currently offered.
Automatic renewal and authorization
A subscription renews at its disclosed interval until canceled. You authorize only the subscription and add-ons you select and confirm. Optional add-ons require their own selection. Before confirming payment, review the amount due now, the next renewal amount and timing, and how to cancel.
A future price or material benefit change will be disclosed before it applies, with an opportunity to cancel. An introductory monthly price does not mean every later subscription period is introductory. Your checkout confirmation identifies the offer that applies to you.
Membership and allowances
Paid membership includes 20 new Sparks per billing month; annual membership still refreshes included Sparks monthly, not all at once. Unused included Sparks do not roll over. Purchased Sparks are used after included Sparks and do not expire, but cannot be used during an ineligible membership state. Trial members cannot buy Spark packs. A Spark is a request expressing interest in a member; Spark packs do not purchase Chat or Email messages. Ordinary member-to-member communication is governed by membership access, safety rules, and applicable usage allowances.
Free-Forever Verified membership is available only to approved eligible members. Purchasing identity review does not purchase approval or automatically qualify you for free membership.
Retention subscription
The retention add-on extends still-existing eligible Email and Chat visibility to no more than three months from each message’s creation. Renewing does not restart a message’s age and cannot restore expired content. Canceling stops future renewal; existing assigned expiration dates remain, and messages created after the entitlement ends follow the normal five-day Chat and ten-day Email limits.
Canceling and payment problems
Cancel future renewals using an available subscription management control or the Support cancellation route. Cancel each subscription you no longer want. A cancellation normally leaves access through the paid-through date. Deleting messages, uninstalling a browser, or logging out does not cancel a subscription.
If a renewal payment fails, your paid benefits may end and your account may return to its applicable nonpaid access level. Any grace period offered will be explained in your payment notice. Contact Support if you believe you were charged without receiving the purchased benefit.
Refunds and payment disputes
Purchases are generally nonrefundable except where required by applicable law or appropriate to correct a platform billing error, such as a duplicate charge or a paid entitlement that was not provided. Identity-review fees are generally nonrefundable once review has begun; mandatory rights and billing-error corrections still apply.
If you believe a charge was unauthorized, duplicated, or made after a timely cancellation request, contact us for investigation and correction when appropriate. We review refund requests individually under applicable law and the disclosed purchase terms.
For a billing review, send the purchase date, product, account email, and receipt reference to support@sparkmingle.net. Do not send full card details or passwords. You retain applicable rights to dispute a charge with your payment provider. A dispute may require review of the affected payment and entitlement; it does not eliminate your right to contact Support or seek review.